The success of any organization lies mainly on the type of leadership that is in charge and how they are able to manage the human resources that are within the whole to achieve collective goals and objectives. Within the organization, duties are assigned to various departments or teams and within these units, there are also leaders who have been given responsibility of working with their team to achieve the vision of the organization. In this article, I am examining the responsibilities of a team leader in a Business Process Outsourcing (BPO) organization. A BPO is basically an outsourcing entity that carries out the functions or a part of the function of a business organization. It helps in cutting unnecessary costs and increasing productivity levels in an organization.
In the today's corporate environment, many functions at different levels are outsourced to organizations that have qualified manpower that specialize in them. An outsourcing company may provide professional secretaries to organizations to handle secretarial and administrative duties. Sometimes, the cost burden on the client organization is greatly reduced and the responsibility of training these personnel would be the sole responsibility of the outsourcing company. The client organization has an agreement with the outsourcer to handle a part of their business process for an agreed period of time. There are various advantages of this and one most important one is that it makes it
easier to access personnel with the relevant expertise in specialized areas in their operations. It also helps to reduce capital and operating costs; reduce taxes; cuts costs associated with production, training of personnel and increases productivity. This strategy also makes the client organization become more competitive.
Every outsourcing team that is sent into an organization to handle some part of its operations usually has an individual who coordinates them. This person has various responsibilities attached to his position. Some of these are examined below: